{"id":15994,"date":"2026-03-24T22:50:28","date_gmt":"2026-03-24T22:50:28","guid":{"rendered":"https:\/\/electricycleworks.com\/?page_id=15994"},"modified":"2026-03-24T22:55:10","modified_gmt":"2026-03-24T22:55:10","slug":"technical-support-for-ebmx-products","status":"publish","type":"page","link":"https:\/\/electricycleworks.com\/?page_id=15994","title":{"rendered":"Technical Support for EBMX Products"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Technical Support for EBMX Products only!<\/h1>\n\n\n\n<p>If you have a question, please just call. We have a team of rider support agents ready to help. If your question is X-9000 related, please also utilize the EBMX X-9000 Controller Group on Facebook. A QR code link to the group is on the card inside your box, or follow this&nbsp;link.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Some brief instructions and advice for when you first receive your EBMX battery:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please fully charge your battery before installing into your bike.&nbsp;<\/li>\n\n\n\n<li>Please install the battery clip that will come with your package and carefully place the new battery into the frame. It will fit, but it will be a tight squeeze. You do not need to force it.&nbsp;<\/li>\n\n\n\n<li>Please review the Battery Function Diagram<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Battery Function Diagram<\/h2>\n\n\n\n<p>Have an EBMX 60v Talaria battery and your % is not showing correctly? Here&#8217;s a way to sync the battery % with your oem EggRider display:&nbsp;VIDEO<\/p>\n\n\n\n<p>_______________________________________________________________________________<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"EBMX X-9000 Controller Installation Instructions\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/h9uEsbkhh5s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">E Ride Pro installation video<a href=\"https:\/\/ebmx.com.au\/wp-content\/uploads\/2023\/03\/EBMX-X-9000-App-User-Manual_1.0.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/h1>\n\n\n\n<p><strong>If you are having issues with your E Ride Pro not turning on, the fix is quite simple.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0539\/3347\/3987\/files\/IMG_5979_480x480.jpg?v=1722011147\" alt=\"\" style=\"width:234px;height:auto\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Before contacting EBMX, please email&nbsp;admin@electricycleworks.com&nbsp;for immediate resolution. 99% of our support tickets are very easy to resolve.<\/strong><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support for EBMX Products only! If you have a question, please just call. We have a team of rider support agents ready to help. If your question is X-9000 related, please also utilize the EBMX X-9000 Controller Group on Facebook. A QR code link to the group is on the card inside your box, [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15994","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support for EBMX Products - electricycleworks.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/electricycleworks.com\/?page_id=15994\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support for EBMX Products - electricycleworks.com\" \/>\n<meta property=\"og:description\" content=\"Technical Support for EBMX Products only! If you have a question, please just call. We have a team of rider support agents ready to help. If your question is X-9000 related, please also utilize the EBMX X-9000 Controller Group on Facebook. 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