{"id":11,"date":"2026-03-22T17:03:11","date_gmt":"2026-03-22T17:03:11","guid":{"rendered":"https:\/\/electricycleworks.com\/?page_id=11"},"modified":"2026-03-24T17:12:51","modified_gmt":"2026-03-24T17:12:51","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/electricycleworks.com\/?page_id=11","title":{"rendered":"Returns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Return Window<\/h2>\n\n\n\n<p>All return requests must be initiated within&nbsp;<strong>30 days of purchase<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Before Returning Items<\/h3>\n\n\n\n<p>Do\u00a0<strong>not<\/strong>\u00a0send any items back without first\u00a0contacting us.<\/p>\n\n\n\n<p>Some products \u2014 such as&nbsp;<strong>batteries or electronics<\/strong>&nbsp;\u2014 may have&nbsp;<strong>manufacturer-specific warranties<\/strong>&nbsp;that&nbsp;<strong>must be handled directly with the manufacturer<\/strong>.<\/p>\n\n\n\n<p>Unauthorized returns may be&nbsp;<strong>refused or returned at your expense<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eligibility for Returns<\/h3>\n\n\n\n<p>To be eligible for a return, items must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be in the same condition as received<\/li>\n\n\n\n<li><strong>Uninstalled, unassembled, and unused<\/strong><\/li>\n\n\n\n<li>Retain all\u00a0<strong>original tags<\/strong><\/li>\n\n\n\n<li>Be in the\u00a0<strong>original packaging<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Refundable Items<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom or print-to-order items<\/strong>\u00a0(including graphics) are non-refundable unless the error is on our part.<\/li>\n\n\n\n<li><strong>Installed electronics<\/strong>\u00a0(such as controllers, motors, and batteries) are\u00a0<strong>not accepted for return<\/strong>. Once an electronic item has been installed, it is no longer eligible for return or reuse.<\/li>\n\n\n\n<li><strong>Electronics\u00a0<\/strong>(e.g., controllers, motors, batteries) are only returnable at\u00a0<strong>Charged Cycle Works\u2019 discretion and<\/strong>\u00a0must be\u00a0<strong>uninstalled, complete, and perfectly packaged<\/strong>.\u00a0 Electronics that have been opened and installed are non-returnable non-refundable.<\/li>\n\n\n\n<li>Any opened chemical products are\u00a0<strong>not eligible for return<\/strong>.<\/li>\n\n\n\n<li>For any\u00a0<strong>warranty-related issues<\/strong>, please refer to our\u00a0Warranty Policy\u00a0page.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Restocking Fee<\/h3>\n\n\n\n<p>All approved returns are subject to a&nbsp;<strong>15% restocking fee<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Damaged or Defective Items<\/h3>\n\n\n\n<p>Please inspect your order immediately upon receipt. Contact us right away if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is\u00a0<strong>defective or damaged<\/strong><\/li>\n\n\n\n<li>You received the\u00a0<strong>wrong item<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We will evaluate the issue and offer a&nbsp;<strong>replacement at no cost<\/strong>&nbsp;if the problem is our responsibility.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<p>The fastest way to exchange an item is to return it after approval and place a new order for the desired product.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n\n<p>Once your return is received and inspected, we will notify you whether the refund is approved. If approved, the&nbsp;<strong>product price<\/strong>&nbsp;will be refunded (shipping costs are&nbsp;<strong>non-refundable<\/strong>) via the original payment method. Bank processing times may vary.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Costs<\/h3>\n\n\n\n<p>All return shipping costs are the&nbsp;<strong>buyer\u2019s responsibility<\/strong>, unless otherwise stated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Initiate a Return<\/h3>\n\n\n\n<p>To start a return,\u00a0contact us first\u00a0to obtain a\u00a0<strong>Return Merchandise Authorization (RMA)<\/strong>. Once your RMA has been\u00a0<strong>accepted<\/strong>, you will receive\u00a0<strong>instructions on the next steps<\/strong>\u00a0for returning your item.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return Window All return requests must be initiated within&nbsp;30 days of purchase. Before Returning Items Do\u00a0not\u00a0send any items back without first\u00a0contacting us. Some products \u2014 such as&nbsp;batteries or electronics&nbsp;\u2014 may have&nbsp;manufacturer-specific warranties&nbsp;that&nbsp;must be handled directly with the manufacturer. Unauthorized returns may be&nbsp;refused or returned at your expense. Eligibility for Returns To be eligible for a [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - electricycleworks.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/electricycleworks.com\/?page_id=11\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - electricycleworks.com\" \/>\n<meta property=\"og:description\" content=\"Return Window All return requests must be initiated within&nbsp;30 days of purchase. Before Returning Items Do\u00a0not\u00a0send any items back without first\u00a0contacting us. Some products \u2014 such as&nbsp;batteries or electronics&nbsp;\u2014 may have&nbsp;manufacturer-specific warranties&nbsp;that&nbsp;must be handled directly with the manufacturer. Unauthorized returns may be&nbsp;refused or returned at your expense. Eligibility for Returns To be eligible for a [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/electricycleworks.com\/?page_id=11\" \/>\n<meta property=\"og:site_name\" content=\"electricycleworks.com\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-24T17:12:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/?page_id=11\",\"url\":\"https:\\\/\\\/electricycleworks.com\\\/?page_id=11\",\"name\":\"Returns - electricycleworks.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/#website\"},\"datePublished\":\"2026-03-22T17:03:11+00:00\",\"dateModified\":\"2026-03-24T17:12:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/?page_id=11#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/electricycleworks.com\\\/?page_id=11\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/?page_id=11#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/electricycleworks.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/#website\",\"url\":\"https:\\\/\\\/electricycleworks.com\\\/\",\"name\":\"electricycleworks.com\",\"description\":\"Charged Cycle Works\",\"publisher\":{\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/electricycleworks.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/#organization\",\"name\":\"electricycleworks.com\",\"url\":\"https:\\\/\\\/electricycleworks.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/electricycleworks.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Logo_-_Wide-White-120h_205x@2x-1.avif\",\"contentUrl\":\"https:\\\/\\\/electricycleworks.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Logo_-_Wide-White-120h_205x@2x-1.avif\",\"width\":410,\"height\":96,\"caption\":\"electricycleworks.com\"},\"image\":{\"@id\":\"https:\\\/\\\/electricycleworks.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns - electricycleworks.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/electricycleworks.com\/?page_id=11","og_locale":"en_US","og_type":"article","og_title":"Returns - electricycleworks.com","og_description":"Return Window All return requests must be initiated within&nbsp;30 days of purchase. Before Returning Items Do\u00a0not\u00a0send any items back without first\u00a0contacting us. Some products \u2014 such as&nbsp;batteries or electronics&nbsp;\u2014 may have&nbsp;manufacturer-specific warranties&nbsp;that&nbsp;must be handled directly with the manufacturer. Unauthorized returns may be&nbsp;refused or returned at your expense. Eligibility for Returns To be eligible for a [...]","og_url":"https:\/\/electricycleworks.com\/?page_id=11","og_site_name":"electricycleworks.com","article_modified_time":"2026-03-24T17:12:51+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/electricycleworks.com\/?page_id=11","url":"https:\/\/electricycleworks.com\/?page_id=11","name":"Returns - electricycleworks.com","isPartOf":{"@id":"https:\/\/electricycleworks.com\/#website"},"datePublished":"2026-03-22T17:03:11+00:00","dateModified":"2026-03-24T17:12:51+00:00","breadcrumb":{"@id":"https:\/\/electricycleworks.com\/?page_id=11#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/electricycleworks.com\/?page_id=11"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/electricycleworks.com\/?page_id=11#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/electricycleworks.com\/"},{"@type":"ListItem","position":2,"name":"Returns"}]},{"@type":"WebSite","@id":"https:\/\/electricycleworks.com\/#website","url":"https:\/\/electricycleworks.com\/","name":"electricycleworks.com","description":"Charged Cycle Works","publisher":{"@id":"https:\/\/electricycleworks.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/electricycleworks.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/electricycleworks.com\/#organization","name":"electricycleworks.com","url":"https:\/\/electricycleworks.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/electricycleworks.com\/#\/schema\/logo\/image\/","url":"https:\/\/electricycleworks.com\/wp-content\/uploads\/2026\/05\/Logo_-_Wide-White-120h_205x@2x-1.avif","contentUrl":"https:\/\/electricycleworks.com\/wp-content\/uploads\/2026\/05\/Logo_-_Wide-White-120h_205x@2x-1.avif","width":410,"height":96,"caption":"electricycleworks.com"},"image":{"@id":"https:\/\/electricycleworks.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/electricycleworks.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electricycleworks.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electricycleworks.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electricycleworks.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/electricycleworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":3,"href":"https:\/\/electricycleworks.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":15986,"href":"https:\/\/electricycleworks.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/15986"}],"wp:attachment":[{"href":"https:\/\/electricycleworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}